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New forest Online Privacy Policy, Cookies and GDPR

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New Forest Online and our General Data Protection Regulation (GDPR) policy

New Forest Online Limited respects your privacy and is committed to protecting your personal data. This Privacy Policy (together with our Terms and Condition and any other documents referred to on our websites www.newforest-online.co.uk and www.newforestonline.biz ) sets out the basis of how we look after your personal data when you visit our website (regardless of where you visit it from) and tells you about your privacy rights and how the law protects you. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. Who are we?

The website is operated by New Forest Online Limited, a company registered in England under 12289524, whose registered address is 36 St Thomas Street, Lymington, Hampshire, SO41 9NE and whose main trading address is Suite 2, 35B High Street, Lymington, Hampshire, SO419AF. Our VAT number is GB 335 9893 51; (collectively referred to as “we”, “us” or “our” in this Privacy Policy). You can contact us at the postal or email address that can be found below on this page.

Purpose of this Privacy Policy

This Privacy Policy aims to give you information on how we collect and processes your personal data through your use of the website, including any data you may provide through the website when you purchase a product or service, create and account, sign up to our newsletter or take part in a competition.

The website is not intended for children, and we do not knowingly collect data relating to children. This Privacy Policy supplements any other policies and is not intended to override them.

The collection and use of your personal data, and its associated impact on your privacy is protected by Data Protection Legislation. Data Protection Legislation means; the Data Protection Act 2018 (“DPA”) and (i) unless and until the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) is no longer directly applicable in the UK, and any national implementing laws, regulations, and secondary legislation, as amended or updated from time to time, in the UK and then (ii) any successor legislation to the GDPR or the DPA and sets out the rules about the collection and use of your personal data.

Data Controller

We are the data controller and responsible for your personal data we collect. We are registered with the United Kingdom’s Information Commissioner’s Office (The “ICO”) under the registration number ZA935807. We have appointed a data protection manager who is responsible for overseeing questions in relation to this Privacy Policy and the collection of your personal data. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact the manager using the details set out below:

Data Protection Manager New Forest Online Limited Suite 2, 35B High Street, Lymington, Hampshire, SO419AF, England email: data@newforest-online.co.uk

Complaints

You have the right to make a complaint in relation to the use of your personal data by us, at any time to the Information Commissioner’s Office (“ICO”), (the UK supervisory authority for data protection issues). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance via email or using the address provided above. Changes to the Privacy Policy and your duty to inform us of changes.

This version was last updated in January 2024. Please check back regularly on this Privacy Policy to be updated of any changes.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Overview

In order for us to operate our business and provide our services to You, it is sometimes necessary for us to collect or process information about You. In general terms, this information will take one or more of the following forms:

  1. Information that you provide to us directly, such as in the situation where you complete an online form or send us a message via our website;
  2. Information that is automatically sent to us by Your computer’s internet browser when you visit our website, such as your computer’s technical address (or ‘IP address’) or information about which particular internet browser you are using and so on;
  3. Information about how you use our website or our services, such as which pages you visit, how frequently you visit the site and so forth.

This privacy policy sets out the detail of what information we collect, as well as how that data is used and protected.

Some key points in the way we handle data;

  • This website is encrypted by https://
  • We hold contact information for businesses in the New Forest area, which we draw upon to display on this website
  • This information has been supplied by those businesses over the past 24 years
  • We contacted the businesses on our database in 2011 to check the details were accurate and ask whether they were happy to be displayed on this website
  • All businesses that have been added since then have been done so by the business themselves, knowing that their supplied information would be displayed on this website, and have had the option to opt-in to receive New Forest Online emails.
  • We will occasionally send emails to some of the contacts on our database for our own promotional purposes only
  • We will not display any personal names on this website unless they are also the business name
  • We will never pass our data to a third party
  • We do not request or hold any credit or payment card details for the business listed nor will we ever request them
  • No payments are taken through this website and are dealt with by PayPal
  • New Forest Online Limited only offers services to individuals over the age of 16. In using our services, you confirm that you have read and consented to this Policy and verify that you are over the age of 16.
  • In April 2023 >8000+ listings without a date stamp were removed from the online database as this is a required field to ensure the listings are up-to-date.
  • You are able to request removal of your listing at any time by calling 01590688666 or submitting the form here. Please note this link takes you to the portal amendments/removals form on our website www.newforestonline.biz. Once we receive your request, your listing is usually updated/removed within 14 days.
  • Please note: We are not accepting any new Business Listings (free or paid) at this time.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you in writing if this is the case, at the time.

How is your personal data collected?

We use different methods to collect data from and about you including through:

  • Direct interactions : You may give us your personal data by:
    • filling in forms on newforestonline.biz (our website);
    • by corresponding with us by telephone (which may be recorded for training and marketing purposes), email or otherwise;
    • This includes personal data you provide when you: purchase our products or services;
    • give us feedback;
    • register to use our website;
    • create an account on our website;
    • subscribe to our services or publications;
    • request marketing to be sent to you;
    • participate in discussion boards or other social media functions on our website or on social media sites;
    • enter a competition, promotion, or survey; and
    • when you report a problem with our website or our services.

The information you give us may include your name, address, e-mail address and telephone number, financial and credit card information, and/or information to assist in the detection of fraud or other abuses.

Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using “Cookies” and other similar technologies. For detailed information on the Cookies, we use and the purposes for which we use them see our Cookie policy below.

Third parties or publicly available sources: We may receive personal and/or Technical Data and/or Transactional Data about you from various third parties and public sources as set out below:

  • Public sources: such as Companies House and/or the Electoral Register, based inside the EU, which are necessary for our legitimate interests (e.g.: for network security, to prevent fraud and/or to comply with a legal obligation);
  • Analytics providers such as: Google whose privacy policy is here www.policies.google.com/privacy, based outside the EU; and Search information providers: such as Google based outside the EU.

Submitting your personal data

This section refers to submitting an enquiry, subscribing to our newsletter, or filling out a complete a survey or competition, online, over email or over the telephone.

When you fill out our forms, we ask for consent of collection, recording and accessing your personal data through your agreement to this Privacy Policy.

By submitting a query or requesting information, we will respond to you via the personal data you have provided. We may send you follow-up emails to ensure that we have satisfied your reason for enquiring.

HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of a Contract. Where we need to perform a contract with you, we are about to enter into or have entered into a contract with you for our products and/or services. This means processing your data where it is necessary for the performance of a contract to which you are a party.
  • Necessary for our Legitimate Interests (or those of a third party) and your interests and fundamental rights do not override those interests. “Legitimate Interest” means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
  • Where we need to comply with a Legal or Regulatory Obligation . This means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at any time via email or using the address at the top of this Privacy Policy. Purposes for which we will use your personal data.

Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract, we are about to enter into or have entered into with you;
  • Where it is necessary for our Legitimate Interests (or those of a third party) and your interests and fundamental rights do not override those interests;
  • Where we need to comply with a legal obligation and enforce our legal rights;
  • Send you marketing communications (depending on your preferences);
  • Provide customer support to you;
  • Analyse how our service is being used for troubleshooting and improvements;
  • Communicate with you; and
  • Collect debts, prevent fraud, and protect the integrity of our services.

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us via email or using the address at the top of this Privacy Policy, if you need details about the specific legal ground we are relying on to process your personal data.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer a)     Identity Data b)    Contact Data (a)Performance of a contract with you
To process and deliver your contract, including to: 1. Manage payments, fees, and charges 2. Collect and recover money owed to us a)     Identity Data b)     Contact Data c)     Financial Data d)     Transaction Data e)     Marketing & Communications Data (a) Performance of a contract with you (b) Necessary for our legitimate interests (e.g.: to recover debts due to us)
To manage our relationship with you which will include: 1. Notifying you about changes to our terms or Privacy Policy 2. Asking you to leave a review or take a survey a)     Identity Data b)     Contact Data c)     Profile Data d)     Marketing & Communications Data (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (e.g.: to keep our records updated)
To enable you to partake in a prize draw, competition or complete a survey a)     Identity Data b)     Contact Data c)     Profile Data d)     Usage Data e)     Marketing & Communications Data (a) Performance of a contract with you (b) Necessary for our legitimate interests (e.g.: to study how customers use our products/services)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) a)     Identity Data b)     Contact Data c)     Technical Data (a) Necessary for our legitimate interests (e.g.: for provision of IT services, network security and to prevent fraud) (b) Necessary to comply with a legal obligation
To deliver relevant website content and/or advertisements to you and measure or understand the effectiveness of the content we serve to you a)     Identity Data b)     Contact Data c)     Technical Data d)     Profile Data e)     Usage Data f)      Marketing & Communications Data (a)           Necessary for our legitimate interests (e.g.: to develop our products/services, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences a)     Usage Data b)     Technical Data (a)            Necessary for our legitimate interests (e.g.: to define types of customers for our products and services and to keep our website updated and relevant)
To make suggestions and recommendations to you about goods or services that may be of interest to you a)     Identity Data b)     Contact Data c)     Technical Data d)     Profile Data e)     Usage Data f)      Marketing & Communications Data (a)            Necessary for our legitimate interests (e.g.: to develop our products/services and grow our business)

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another legitimate reason as listed above. If you wish to receive an explanation as to how we process your personal data , please contact us via email or using the address at the top of this Privacy Policy.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the  basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, where we have a legal or regulatory obligation.

Disclosure of personal data

We may have to share your personal data with the parties set out below for the purposes set out in the table above.

Internal Third Parties

Other companies that at any time and are acting as joint controllers or data processors and who are based in the United Kingdom and provide IT and system administration services and undertake reporting. This includes our subsidiaries, our ultimate holding company, and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006, should such exist.

External Third Parties

  • I.T Service providers www.cloudspaceuk.co.uk (whose privacy policy is www.cloudspaceuk.co.uk/privacy-policy) acting as data processors or joint data processors based in the United Kingdom who provide us with I.T and system administration services.
  • Professional advisers acting as data processors including our legal advisers, accountants, auditors, and insurers based in the United Kingdom who provide accounting pyatt.co.uk, consultancy, banking, legal, insurance www.hiscox.co.uk (whose privacy policy is www.hiscox.co.uk/cookies-privacy )and accounting services.
  • HM Revenue & Customs, regulators and other authorities acting as data processors or joint data controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.

 Specific third parties including:

  • Business partners, suppliers, and sub-contractors for the performance of any contract we enter into with them or you for our products or services;
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers only Aggregated Data, but we will provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience;
  • Analytics and Search Engine providers that assist us in the improvement and optimisation of our website, such as Google;
  • Credit Reference Agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you;
  • Third parties: to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy; and
  • Legal Obligation: If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of New Forest Online Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International transfers

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the provision of support services. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it.  We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.

Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.

Where we use providers based in the US, we may transfer the personal data to them on the strict conditions that they abide by Article 49 of GDPR and provide similar protection to data shared between UK and the US. Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA, using contacting us at any time via email or using the address at the top of this Privacy Policy.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising:

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

Promotional offers from us

You may receive marketing communications from us if you have purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have opted in to receiving that marketing.

Third-party marketing

We use a third-party provider called Mailchimp for our marketing.

Opting out

You can opt-out of receiving any communication from us by selecting or the relevant boxes where provided on the Mailchimp website, clicking the “unsubscribe” option in the marketing correspondence with you or by contacting us at any time via email or using the address at the top of this Privacy Policy.

Where you opt out of receiving marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

What information is displayed in your business listing on this website

Basic Listing (Free)

A free Basic Listing on this website includes the following information about your business:

Business Name
Business Address
Telephone / Fax

Link Listing (Paid)

A Link Listing displays everything about your business, including a link to your website from New Forest Online. Link Listings also benefit from preferred positioning at the top of the New Forest Directory pages. Submitting a Link Listing for inclusion on New Forest Online is a fantastic way to get noticed and a great way to increase traffic to your website, whilst contributing to improved search engine rankings. The following information is displayed:

Business Name
Location
Business Address
Telephone 1 / Fax / Telephone 2
E-Mail Address
Website Address
Business Description
Category

Users of the website will not be able to submit any data to us, if they do not click and accept our terms and conditions beneath the form. At this point no information is stored.

Please note: We are not accepting any new Business Listings (free or paid) at this time.

External Links on New Forest Online

The website may include links to external third-party websites. We do not endorse any of the external third-party websites. Third-party external links from the website are always opened in a separate browser window or tab which transfers you to the external website in a different browser session. We do not control those third-party websites and are not liable for their privacy policies and clicking on the links and/or enabling those external browser sessions, may allow third parties to collect or share data about you. When you leave our website, we encourage you to read the privacy policy of every website you visit. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. We bear no responsibility for the content of these sites and any harm that it causes.

Submitted URL links are manually checked apon submission by New Forest Online to ensure integrity of the Directory and your listing submission can be rejected for any reason. If rejected an option of amending the url or a refund will be given to the value of the listing minus any fees incurred.

New Forest Online, Google Analytics Cookies & the Cookie Law

Consent (notification)

We have incorporated specific cookie functionality on our website that allows you to easily indicate when you first visit the site whether or not you are happy for cookies to be set on your device, this pops up on all pages and only dissapears once clicked "Got It!". At any time after this you are able to revist and change your selection by clicking on the cookie icon at the bottom of the page.

Google Services

This page explains how and why New Forest Online uses them and how a visitor to the New Forest Online website can control their use.

The new Forest Online website uses Google Analytics to gather non-personal information on our visitors in order to determine how many visits our website is receiving at any given time. This is done through the use of 'cookies' and code which is embedded on our web pages. If you wish to reject the cookies on our website, you will need to turn off cookies in your browser. You can find instructions on how to reject cookies in different browsers here. Please note that rejecting cookies may mean that some sites will not function correctly.

In addition to Google Analytics, we use a number of industry-standard services to provide particular pieces of website content. These include:

  • ASP: The first time a user requests an .asp file within a given application, ASP generates a SessionID. A number produced by a complex algorithm, the SessionID uniquely identifies each users session. At the beginning of a new session, the server stores the Session ID in the users Web browser as a cookie. The SessionID cookie is similar to a locker key in that, as the user interacts with an application during a session, ASP can store information for the user in a "locker" on the server. The users SessionID cookie, transmitted in the HTTP request header, enables access to this information in the way that a locker key enables access to a lockers contents. Each time that ASP receives a request for a page, it checks the HTTP request header for a SessionID cookie. After storing the SessionID cookie in the users browser, ASP reuses the same cookie to track the session, even if the user requests another .asp file, or requests an .asp file running in other application. Likewise, if the user deliberately abandons or lets the session timeout, and then proceeds to request another .asp file, ASP begins a new session using the same cookie. The only time a user receives a new SessionID cookie is when the server administrator restarts the server, thus clearing the SessionID settings stored in memory, or the user restarts the Web browser. By reusing the SessionID cookie, ASP minimizes the number of cookies sent to the browser. Additionally, if you determine that your ASP application does not require session management, you can prevent ASP from tracking session and sending SessionID cookies to users.
  • Name: ASPSESSIONID Domain: www.newforest-online.co.uk Expires: This is a session cookie so it expires when the browsing session ends. What it does: asp session cookie
  • Google Fonts: We may use one or more of Google’s web fonts to ensure that our website content is displayed in a clear and consistent fashion across all of the different types of devices and browsers.
  • Google Maps: We may use the Google’s mapping services to provide dynamic geographic maps on our website
  • Google Recaptcha: We may use Google’s Recaptcha service (which provides the ‘I Am Not A Robot’ functionality) on our web contact forms. This is a security measure to prevent the abuse of our contact forms by automated programs.
  • Each of these services involve our website making a connection to one or more Google servers, and may result in Google placing cookies on your device.

    Google's explanation of the Analytics service is as follows:

    Google Analytics is a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

    Technical Cookie Information

    If you would like to know exactly what cookies are being used by Google Analytics and how they operate, or if you would like to find out more about the EU Cookie Law, you can do so via the links below.

    How do we use cookies ?

    As most of the online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

    The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

    What types of cookies do we use ?

    The cookies used on our website are grouped into the following categories.
    Necessary (group 1)

    Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

    Functional (group 2)

    Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.

    Analytics (group 3)

    Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

    Advertisement (group 4)

    Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.

    Cookies used on this website

    To manage consent for Cookies, please make your selection from within the cookie banner.

    Domain: www.newforest-online.co.uk

    Cookie Expires: Description
    ASPSESSIONID This is a session cookie so it expires when the browsing session ends This cookie name is generally associated with use as a general purpose platform session cookie, used by sites written with Microsoft ASP based technologies. The structure of the cookie name is a common root - ASPSESSIONID, followed by a series of unique letters. It is usually used to maintain an anonymised user session by the server.
    gdprPlugin 1 month This is a cookie set by the GDPR Plugin to enable consent of which cookies you would like to use
    gdprPluginCountry 1 month This is a cookie set by the GDPR Plugin to enable consent of which cookies you would like to use
    gdprPluginGroup 1 month This is a cookie set by the GDPR Plugin to enable consent of which cookies you would like to use
    group_1 Necessary 1 month This is a cookie set by the GDPR Plugin to enable consent of which cookies you would like to use group 1
    group_2 Functional 1 month This is a cookie set by the GDPR Plugin to enable consent of which cookies you would like to use group 2
    group_3 Analytics 1 month This is a cookie set by the GDPR Plugin to enable consent of which cookies you would like to use group 3
    group_4 Advertisement 1 month This is a cookie set by the GDPR Plugin to enable consent of which cookies you would like to use group 4
    Please note we are currently updating our cookie consent and some features may not work.

    How to turn off cookies

    If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this Website. For further information about cookies and how to disable them please go to: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

    Data security

    Once we have received your personal data, we will use strict procedures and security features to prevent unauthorised access. All information you provide to us is stored on our secure servers based in the UK.

    We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality and be bound by law.

    We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

    Passwords

    Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. If you believe your password has been compromised please contact us immediately via email or using the address at the top of this Privacy Policy.

    Data retention

    We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

    To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

    In some circumstances you can request erasure of your personal data. See the section on your legal rights below for further details.

    By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six (6) years after they cease being customers for tax purposes.

    Our telephone third-parry operator www.invoco.net who monitor and record our telephone calls, keep all calls for approximately one (1) year from the date of recording, then delete them.

    In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

    YOUR LEGAL RIGHTS

    Under certain circumstances, you have rights under data protection laws in relation to your personal data. If you wish to exercise any of the rights set out below , please contact us via email or using the address at the top of this Privacy Policy.

    • Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
    • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
    • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
    • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
    • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the datas accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
    • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
    • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

    Access to information

    Your right of access to information can be exercised in accordance with the appropriate legislation enacted at the time of exercise. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

    We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

    We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you in writing and keep you updated.

    How to submit a request

    If you would like to exercise any of these rights, please submit your request by emailing us at data@newforest-online.co.uk

    Contacting us

    You can request to be removed from this website at any time by emailing info@newforest-online.co.uk or writing to New Forest Online, Suite 2, 35B High Street, Lymington, Hampshire, SO419AF.

    GENERAL

    You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights under this Privacy Policy, at our sole discretion, as set out in this Privacy Policy.

    If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal, or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted or amended, and the validity and enforceability of the other provisions of this Privacy Policy will not be affected and remain valid and enforceable.

    Nothing in this Privacy Policy is intended to, or shall be deemed to, establish any partnership, joint venture, or contract of employment between any of the parties.

    Each party confirms it is acting on its own behalf and not for the benefit of any other person. Unless otherwise agreed, no delay, act, or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

    This Privacy Policy is governed by and interpreted according to the laws of England and Wales. All disputes arising under this Privacy Policy are subject to the exclusive jurisdiction of the English courts.

    Customer / Clients Privacy Policies

    You can request New Forest Online to add a privacy policy on to your website that we manage for you. New Forest Online are not able to write a privacy policy for you. We advise to get a legal policy written up by an establised reccomended law firm dealing with business privacy policies and GDPR compliance.

    Changes to our Privacy Policy

    Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy as they will apply each time you use our website or services.


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